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Latest Updates
Jan
25
Kayako Update - Version 4.40.831
Posted by Richard Zealley on 25 January 2012 12:20 PM

Highlights

  • Unified Search
  • Export to Excel for Reports

Changes

New features and improvements

  • SWIFT-2113 - Report export (Excel)
  • SWIFT-2167 - Unified Search
  • SWIFT-2053 - Use animated spinner to indicate searching
  • SWIFT-2066 - Update end user license agreement
  • SWIFT-2107 - Sort results by last created then by last updated
  • SWIFT-2108 - Make it obvious to the user where items are coming from ('why has this appeared?')

Fixes

  • SWIFT-651 - "Is typing" notification never disappears
  • SWIFT-1858 - Column and label sorting issues
  • SWIFT-1896 - Auto Complete errors using Internet Explorer in reports beta 2
  • SWIFT-1993 - When starting a staff-to-staff chat, receiving end opens two chat windows
  • SWIFT-2025 - Get rid of useless demomarkup and spacer images
  • SWIFT-2034 - Table heading breakage (invalid colspan)
  • SWIFT-2049 - Searching hammers MySQL server (probably improper indices?)
  • SWIFT-2050 - No truncation on search results
  • SWIFT-2052 - Ticket IDs not included in search?
  • SWIFT-2090 - Unified search results obscured by search box
  • SWIFT-2091 - Long search result list is well off screen in Chrome when scrolled to the top of the page
  • SWIFT-2094 - Searching "for phrases"

Read more »


Dec
28
Kayako Desktop 4.1.0.607 (stable)
Posted by Richard Zealley on 28 December 2011 05:37 AM
Version: 4.1.0.607 (stable)
Severity: moderate
Posted on 12/28/2011 5:37pm
Maintenance Release

Change Log:

Bug Fix Fixed Bug: In some cases, it is possible for all VoIP codecs to be disabled
Bug Fix Fixed Bug: Issues with codec settings
Bug Fix Feature: Add setting to disable rport in SIP requests
Download: http://hotfix.kayako.com/download/kd/4.1.0.607/win32/KayakoDesktop_4.1.0.607-STABLE.exe (15.79 MB)

Read more »


Dec
2
Kayako Update - Version 4.30.750
Posted by Richard Zealley on 02 December 2011 12:00 AM

Bug

  • [SWIFT-868] - Live Chat > Rules > "Visitor - Repeat Visit = True" groups ALL visitors as repeat visitors
  • [SWIFT-1771] - Live chat rule is not working when we are specifiying the criteria 'Visitor Repeat Visit :: Equal :: True'
  • [SWIFT-1992] - Bad character causing JavaScript breakage in plugins.js
  • [SWIFT-1995] - 'Unable to find the socket transport "starttls" since SwiftMailer 4.1 update

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Nov
30
Kayako Desktop 4.1.0.605 (stable)
Posted by Richard Zealley on 30 November 2011 03:55 AM
Version: 4.1.0.605 (stable)
Severity: moderate
Posted on 11/30/2011 3:55pm
Maintenance release 

Change Log:

Bug Fix Fixed Bug: Access violation on exit in SChannelAdapter::Cleanup [ONSITE-33]
Bug Fix Fixed Bug: If viewer crashes, crash reporter always tries to restart OnSite, which doesn't work [ONSITE-35]
Download: http://hotfix.kayako.com/download/kd/4.1.0.605/win32/KayakoDesktop_4.1.0.605-STABLE.exe (15.79 MB)

Read more »


Nov
29
Kayako Update - Version 4.30.732
Posted by Richard Zealley on 29 November 2011 12:00 AM

Bug

  • [SWIFT-245] - Custom fields not available when setting filtering options
  • [SWIFT-491] - SLA plan does not get updated on the ticket on "Status Change"
  • [SWIFT-1885] - Private reports aren't listed when a category filter is in effect
  • [SWIFT-1887] - [Notice]: Undefined variable: _SWIFT (config/class.SWIFT_SetupDatabase_base.php:1040)
  • [SWIFT-1890] - Line breaks are getting removed on using Quote button
  • [SWIFT-1897] - Bad filesize in swattachments since upgrade to 4.30.641
  • [SWIFT-1921] - Tickets not escalating again after the first time.
  • [SWIFT-1934] - "Console' is undefined" error on accessing reports in IE
  • [SWIFT-1978] - jQuery core library causing issues in Internet Explorer
  • [SWIFT-1979] - jQuery updates for setup area

Improvement

  • [SWIFT-643] - Setting to reset ticket 'Last Activity' time when a ticket note is added (disabled by default)
  • [SWIFT-1798] - SwiftMailer update
  • [SWIFT-1970] - Separate storage path for call recordings (__swift/files/callrecords)

New Feature

Read more »



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