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RIBOS Update 2.8.002
Posted by Richard Zealley on 04 February 2017 03:39 PM

[RIBOS-387] - Ability to set Admin status of categories
Ability to decide which categories are admin ones (those not visible in respondent portal).

[RIBOS-388] - Additional Profile Data for peak, rooms and beds
New feature option to allow for additional details to be store along with profile record to expand detail on peak season, rooms, additional beds and staffing levels.

[RIBOS-389] - Improved registration process
New registration process. Now creates contact and profile, emails the user and emails a notification to the admin email address.

[RIBOS-390] - Sent message previews to user rather than system address
Message previews are now sent to the logged in admin user rather than survey ( email address.

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Connectivity issues some websites - resolved
Posted by Richard Zealley on 17 January 2017 04:42 PM

Wed, 18th Jan 2017 09:00 

All problems appear to be resolved.

Tue, 17 Jan 2017 13:00:25 +0000

We are currently seeing connectivity issues to sites hosted on our shared platform. The data centre are currently working on this and we expect to have normal service resumed shortly.

We apologise for the inconvenience caused. 

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Essential Server Maintenance 14th/15th Jan
Posted by Richard Zealley on 13 January 2017 01:29 PM

We will be carrying out essential server maintenance over the weekend of 14th/15th January 2017. This should have minimal impact on services and websites on the server but we will post any updates here over the weekend.

10:28 Rebooting server to implement SSL registry changes - complete.

10:43 Maintenance complete.

You can check the security of your SSL connection here:

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Office 365 Pricing
Posted by Richard Zealley on 12 December 2016 03:45 PM

Following Microsoft's announcement in October of a 22% price increases for cloud-based services provided in British pounds, we will be increasing the prices charged for all Office 365 subscriptions from January 2017. Please read on for details.

You may have seen press coverage of this increase, which has been linked to the reduced value of the pound against the dollar since June 2016. As a result, from 1st January 2017, our prices for all Microsoft cloud services, including Office 365, will increase by 20%.

Because many of these services are price-protected for the term of a 12-month subscription, this price-change will only be realised at renewal. For example, if you have previously added a new Office 365 subscription in September 2016, the price will remain the same until September 2017, after which the price for the subscription will then increase in line with current levels.

Early in 2017 we will be making your subscription details accessible via our support portal at so that you can see when the increase will apply to your subscriptions but if you have any questions in the meantime, please raise a ticket using

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SSIDM / RIBOS Server Problem - resolved
Posted by Richard Zealley on 22 November 2016 08:25 AM


02:00 The new server is up and running and all websites have been migrated across. Where we have access to DNS records these have been updated to point to the new server. Note that this may take 24-48 hours to complete. We manged to get a final backup of data from the old server so website data should be up to date as at 19:00 28th Nov. However, you may find some newly updated files missing. 

Please check your website thoroughly this morning. If you find anything amiss, please raise a support ticket in the usual way using or at .

08:00 Some additional work needs to be done this morning to enable outgoing emails from the new server.

09:00 SSIDM logins fixed.

10:10 Outgoing email on all websites has been reconfigured for the new server.


We are currently experiencing some problems connecting to this server and are investigating.

08:25 The problems appear to have been temporary and are now resolved.

9:30 Investigating a similar issue this morning it seems that a weekly AV scan is overrunning and causing problems on Monday mornings. The scan has been aborted and the server is now rebooting.

10:00 The server is not responding after the reboot and we are investigating.

10:15 A further reboot appears to have resolved the problem. We will keep an eye on this for the next few hours.

13:15 There still appears to be a problem with the server which we are investigating.

14:00 The server problem looks to be suffering an irrecoverable failure. We are working to restore to a new server but this is likely to take 24-48 hours to complete.

Background info: The old server was a Hybrid VPS - a virtual server on a physical 1Tb hard disk. While this configuration has worked well, it has a limitation in that it gradually uses up the 1TB space even if the virtual server has plenty of disk space. Once it gets full, the server stops working. We have been monitoring the situation on a regular basis but this week it has unexpectedly reached its limit. At this point we have no option but to rebuild on a new server. We are no longer using these Hybrid VPS because of this issue and will be rebuilding on a normal VPS which has expandable disk limits.

14:45 A new VPS is currently being built. Data will be restored from the last good backup.

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