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ReZolve Support - April/May 2017
Posted by Richard Zealley on 24 April 2017 04:51 PM

Some key members of the team will be away for the next 3 weeks so we will operating on shorter hours for sales and technical support from 25th April to 12th May 2017.

All enquiries and support requests on or after 26th April will be responded to but only after 14:00 BST. Please continue to raise or respond to support tickets using our support email address: or use our support portal at

Normal hours will resume from Monday 15th May. Many thanks for your co-operation.

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Microsoft Access now available for Office 365 Business Premium
Posted by Richard Zealley on 24 April 2017 04:50 PM

If you have a subscription to Office 365 Business Premium you can now also install Microsoft Access. Follow the link to Install Office 2016 after logging in at

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RIBOS Update 2.8.002
Posted by Richard Zealley on 04 February 2017 03:39 PM

[RIBOS-387] - Ability to set Admin status of categories
Ability to decide which categories are admin ones (those not visible in respondent portal).

[RIBOS-388] - Additional Profile Data for peak, rooms and beds
New feature option to allow for additional details to be store along with profile record to expand detail on peak season, rooms, additional beds and staffing levels.

[RIBOS-389] - Improved registration process
New registration process. Now creates contact and profile, emails the user and emails a notification to the admin email address.

[RIBOS-390] - Sent message previews to user rather than system address
Message previews are now sent to the logged in admin user rather than survey ( email address.

[RIBOS-391] - Mailing Lists should combine Not Started/Incomplete
Mailing Lists now combine Not Started and Incomplete so that all not completed forms can be reminded in one go.

[RIBOS-392] - Bulk Category Updating
New facility to update categories of multiple profiles at once.

[RIBOS-393] - Provide more visibility of profiles that are missing categories
Profiles with missing categories can be seen in Analysis, [sample] tab and the missing categories are highligheted in Profiles, [categories] tab.

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Connectivity issues some websites - resolved
Posted by Richard Zealley on 17 January 2017 04:42 PM

Wed, 18th Jan 2017 09:00 

All problems appear to be resolved.

Tue, 17 Jan 2017 13:00:25 +0000

We are currently seeing connectivity issues to sites hosted on our shared platform. The data centre are currently working on this and we expect to have normal service resumed shortly.

We apologise for the inconvenience caused. 

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Essential Server Maintenance 14th/15th Jan
Posted by Richard Zealley on 13 January 2017 01:29 PM

We will be carrying out essential server maintenance over the weekend of 14th/15th January 2017. This should have minimal impact on services and websites on the server but we will post any updates here over the weekend.

10:28 Rebooting server to implement SSL registry changes - complete.

10:43 Maintenance complete.

You can check the security of your SSL connection here:

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